Troubleshooting

Find the answers to the most common problems.

Smokeless Range will not launch
There are several things that we have come across that will cause the Smokeless Range to not launch. Try the following fixes to see if it fixes your proble...
Tue, 8 Sep, 2020 at 10:55 AM
DF-Series Camera will not launch
The two most common things that stop the DF Camera from running. Antivirus If you try to launch the DF camera and nothing happens or the link says it...
Thu, 18 Oct, 2018 at 1:16 PM
How to install using the Edge browser
The new Edge browser will give a lot of false warnings when trying to install 3rd party software. This video walks you through how to bypass these overly sc...
Wed, 30 Dec, 2020 at 9:41 AM
Activation asks for Activation Code 1 and Activation Code 2
If during the activation process you get the following screen asking for Activation Code 1 and 2 then you clicked on Activate Manually instead of Activate O...
Thu, 18 Oct, 2018 at 12:31 PM
Warning about Windows 10 anniversary update 1607
The Windows 10 anniversary update 1607 will cause the tracking to be off from the aimpoint with the DF Driver if you are not running the latest version o...
Mon, 21 Nov, 2016 at 8:42 PM
My Camera View is split in half
If your camera view looks split in half with the left half on the right side and the right half on the left side this is due to the Windows Magnification ...
Mon, 22 Aug, 2016 at 5:19 PM
Can not see the bottom of the iVid Pro (Video Scenario Trainer Pro) Zone Editor
The iVid Pro Zone Editor requires a minimum desktop resolution of 1600x900. This is because the video is 1280x720 and then our control windows adds to thi...
Mon, 21 Nov, 2016 at 8:59 PM
My add-ons are not showing in my Smokeless Range menu
If you have an older installation of the Smokeless Range the add-ons might have installed to our new install location. There are two ways to fix this. 1...
Fri, 6 Jul, 2018 at 10:07 AM
Audio is coming out of my projector
If you are using an HDMI cable to connect your PC to your projector the PC will sometimes detect the projector's speaker and set it as the audio device...
Wed, 29 Aug, 2018 at 8:41 AM
Windows protected your PC error message
If you get a blue box like the one pictured below when trying to install the Smokeless Range software click on the underlined words More info the select Run...
Wed, 4 Mar, 2020 at 1:57 PM