Troubleshooting
Find the answers to the most common problems.
There are several things that we have come across that will cause the Smokeless Range to not launch. Try the following fixes to see if it fixes your proble...
Tue, 8 Sep, 2020 at 10:55 AM
The two most common things that stop the Camera calibration from running. Antivirus If you try to launch the DF camera and nothing happens or the lin...
Thu, 27 Jan, 2022 at 8:25 AM
The new Edge browser will give a lot of false warnings when trying to install 3rd party software. This video walks you through how to bypass these overly sc...
Wed, 30 Dec, 2020 at 9:41 AM
If during the activation process you get the following screen asking for Activation Code 1 and 2 then you clicked on Activate Manually instead of Activate O...
Thu, 18 Oct, 2018 at 12:31 PM
The Windows 10 anniversary update 1607 will cause the tracking to be off from the aimpoint with the DF Driver if you are not running the latest version o...
Mon, 21 Nov, 2016 at 8:42 PM
If your camera view looks split in half with the left half on the right side and the right half on the left side this is due to the Windows Magnification ...
Mon, 22 Aug, 2016 at 5:19 PM
The iVid Pro Zone Editor requires a minimum desktop resolution of 1600x900. This is because the video is 1280x720 and then our control windows adds to thi...
Mon, 21 Nov, 2016 at 8:59 PM
If you have an older installation of the Smokeless Range the add-ons might have installed to our new install location. There are two ways to fix this. 1...
Fri, 6 Jul, 2018 at 10:07 AM
If you are using an HDMI cable to connect your PC to your projector the PC will sometimes detect the projector's speaker and set it as the audio device....
Wed, 29 Aug, 2018 at 8:41 AM
If you get a blue box like the one pictured below when trying to install the Smokeless Range software click on the underlined words More info the select Run...
Wed, 4 Mar, 2020 at 1:57 PM